Frequently asked questions

What are the delivery terms?

What are the return terms?

What are the instalment terms?

What certification information does Detay publish?

Detay’s about page states that DGA Pırlanta Laboratuvarı provides diamond analysis and internationally valid certification services. This statement does not establish the issuing laboratory or certificate of every individual product; check the information for the piece.

When is a bank-transfer order processed?

Detay’s sales agreement states that bank-transfer orders are processed when payment is seen in the seller’s bank account. If payment is not made within one week, the order is cancelled.

Does Detay store credit card details?

Detay’s published privacy policy states that credit card details are not stored on its servers and are directed to the bank for approval during purchase.